The CountryHouse memory care residence team
The heart of CountryHouse really shines through in our people. Our team members understand the difference between caring and giving care, and they’re committed to infusing our philosophy of treating people like family into everything they do.
Our team is handpicked for their natural empathy, then given best-practices dementia care training. At CountryHouse, our team learns each resident’s story –
their likes, their dislikes, their values, and their past – and use that knowledge to customize care and make meaningful connections with each resident we serve. Since our care is so personalized, we offer a higher staff to resident ratio.
Shelly Otten brings a wealth of experience in long term care, occupational health and acute care and most recently spent 11 years as Director of Nursing in a dementia care community. An RN with additional certification as a Geriatric Nurse, she also holds certification as an Iowa Assisted Living Management Professional. Her combined experience serves her well as Director at CountryHouse of Council Bluffs.
“I wanted to work for Agemark and specifically CountryHouse because I have a great love for helping individuals with cognitive impairment. This work has helped me grow both personally and professionally. As I learned more about Agemark, I found the company exemplified the values I have held close to my heart when working with residents, families and staff. It feels like coming home!”
Born and raised in Blackwater, Missouri, Shelly moved to Council Bluffs her senior year of high school and has lived there ever since. She and her husband, Jerry, have been married for more than 20 years and have a blended family of eight children. They also have nine grandchildren, one of whom they are raising in their home.